Ongoing training of telephone crisis supporters

Each year, Lifeline North Coast (NSW) trains new volunteers to become telephone crisis supporters. Our telephone crisis support training is highly regarded in its ability to provide participants with practical skills in active listening, relationship building, questioning, and self-awareness. Specific knowledge is also gained in the areas of grief and loss, suicide, domestic violence, drug & alcohol, and mental health. Training of new crisis supporters each year, in-service training, and ongoing supervision is essential so that the service maintains its high quality of operation.