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Lifeline training

Lifeline North Coast offer training to assist with building resilience and wellbeing in the Coffs Harbour Community. Through our community training programs we aim to be a leader in providing services to the NSW North Coast for mental health, wellbeing and suicide safety.

Applied Suicide Intervention Skills Training (ASIST)

ASIST is the worlds leading suicide intervention workshop. During the two-day interactive session, participants learn to intervene and help prevent the immediate risk of suicide.

Workshop Features:

  • Presentations and guidance from two LivingWorks registered trainers
  • A scientifically proven intervention model
  • Powerful audiovisual learning aids
  • Group discussions
  • Skills practice and development
  • A balance of challenge and safety

(available for people 16+ years)

To register your interest please contact reception.northcoast@lifeline.org.au or visit our contact page for more options.

For more workshops visit: 

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safeTALK

A half-day alertness workshop that prepares anyone to become a suicide alert helper. Most people with thoughts of suicide don’t truly want to die but are struggling with the pain in their lives. Through their words and actions, they invite help to stay alive. safeTALK-trained helpers can recognise these invitations and take action by connecting them with life-saving intervention resources, such as caregivers trained in ASIST.

Workshop features:

  • Presentations and guidance from a LivingWorks registered trainer
  • Access to support from a local community resource person
  • Powerful audiovisual learning aids
  • The simple yet effective TALK steps: Tell, Ask, Listen, and KeepSafe
  • Hands-on skills practice and development

(available for people 15+ years)

To register your interest please contact reception.northcoast@lifeline.org.au or visit our contact page for more options.

For more workshops visit:

For more information visit:

Accidental Counsellor Foundations

Ever had to step in the shoes of an accidental counsellor?

The Accidental Counsellor Foundations Workshop will provide you with the necessary skills and tools to be able to step into the shoes of an accidental counsellor momentarily, respond appropriately, efficiently and effectively to people in crisis or distress when there may not be a professional immediately available.

  • Module 1: The Accidental Counsellor
  • Module 2: Barriers to listening
  • Module 3: Values and beliefs
  • Module 4: Understanding conflict
  • Module 5: Dealing with behaviours of concern
  • Module 6: Professional boundaries & self-care

Individual workshops for organisations can be arranged with 12 or more attendees.

To register your interest please contact reception.northcoast@lifeline.org.au or visit our contact page for more options.

For more workshops visit: 

DV-Alert

Nationally recognised training.

Designed for health, allied health, higher education, childcare, and community frontline workers in Australia, the General DV-alert workshop enables participants to recognise the signs of domestic and family violence, respond appropriately, and refer to appropriate services.

During the two-day practical workshop, you'll learn how to:

  • recognise the signs of domestic and family violence,
  • respond to someone subjected to domestic and family violence, and
  • what best practice methods should be used to refer people on to the most appropriate support service.

To be eligible to attend, participants must work or volunteer in the health, allied health, community, higher education, childcare frontline capacity supporting the general community.

(Government funded)

To register your interest please contact reception.northcoast@lifeline.org.au or visit our contact page for more options.

For more information visit:

For more workshops visit: 

Dealing with people in difficult situations

This course provides participants with fundamental skills to deal with people who are displaying difficult behaviour. This intensive course equips people with the skills needed to de-escalate difficult situations as they arise, and most importantly, the value of boundary setting and self-care.

Outcomes:

  • Developing trusting relationships.
  • Resolving (terminating) situations at an appropriate time.
  • Basic Mental Health Awareness.
  • De-escalating situations with significant emotion or crisis.

To register your interest please contact reception.northcoast@lifeline.org.au or visit our contact page for more options.

For more workshops visit: 

Psychological First Aid

Is a crisis support training program that equips participants to provide support to people in the aftermath of a disaster or critical event.

Psychological First Aid is support that is given:

  • To someone immediately following a disaster or critical event
  • Until more appropriate professional help is available
  • Until the person is less overwhelmed and more able to cope

To register your interest please contact reception.northcoast@lifeline.org.au or visit our contact page for more options.

Telephone Crisis Supporter Training

Become a crisis support volunteer.

The 13 11 14 number supports over 900,000 Australians in crisis each year.

To become a Volunteer Telephone Crisis Supporter for Lifeline's 24 Hour Crisis Support Service you will need to complete the National Telephone Crisis Supporter Training Course. This nationally recognised training currently comprises three Units of Competency and is designed to train Lifeline Crisis Supporters. Lifeline North Coast asks that you are able to make a commitment to regular shifts and pass a National Criminal Record check. This will ensure you will be confident, skilled, and able to provide support to Lifeline's callers in their time of emotional distress or crisis. The training course includes e-learning, face-to-face practice sessions, observation of accredited Crisis Supporters, skill role-plays, and assessments.

If you’re interested, this type of volunteering will be very rewarding.

To register your interest please contact reception.northcoast@lifeline.org.au or visit our contact page for more options.